The Part Owners Actually Worry About.
Not the fee. The 9pm call, the invoice with no explanation, the contractor who quotes a water heater when the thermocouple was out. We run maintenance in-house on our own crew, so the incentive runs the right way — we are paid to diagnose, not to replace.
of billed service calls close in two hours or less
Measured, not estimated — 458 billed calls with crew time recorded on the ticket. Most repairs are not projects. The flat rate covers the first two hours on site, and four out of five never need the second.
Campus routing puts a tech on your property on a predictable cadence rather than a special trip, which is most of why that number looks the way it does.
Photos of the actual repair
Every work order carries the tech’s photos and his own notes on what failed and why — in the portal, the moment he closes it. You are not reading a line item that says “plumbing.” You are looking at the part that broke.
A bill you could have predicted
Flat-rate service calls priced by route, and a spend limit you set. Anything above your limit stops and waits for your approval — you pick the number, not us.
Make-readies in-house, under replacement cost
Unit turns run through our own crew at our own pricing, quoted against the same Xactimate-based estimates the insurance and restoration trade works from. Our completed totals consistently land about 40% below the high end of that range.
Want to do the renovation yourself? That works too.
Some owners want to swing the hammer, and some already have a contractor they trust. Do the remodel or the make-ready your own way, on your own timeline, with your own people. When you’re finished, hand it back and we’ll get it rented.
Nothing about managing your property requires buying our maintenance. Use us for leasing, screening, rent and the portal and handle your own turns — that is a real option here, not a grudging one.
