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Frequently Asked Questions

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How do you tour homes? We provide convenient self showing lockboxes. just navigate to our homes for rent page and simply fill out the showing request form next to the property your interested in tour. Also you can call us and speak to a leasing coordinator to setup a showing by calling 405-256-2156 during business hours.  ​

 

When is my rent due?

Rent is due on the 1ST of every month there is a grace period until the 5th and is considered late after that. Post dated envelopes are not taken into account; the payment must actually be received physically in our office or payment made online to be considered not late. If the 5th falls on a Saturday, Sunday or National Holiday — we will accept rent on the next business day. If you have issues with the payment system please call or email us. 

 

How can | pay my rent?

Rent is payable to OKCREAL.

 

1. Pay online using your tenant portal at okcreal.com.

2. You can mail a check/money order to 6608 N Western Ave #1358, Oklahoma City OK 73116.

 

How do | pay rent online?

 

Visit our website at www.OKCREAL.com — go to the link that says “residents Portal”. Use your assigned user name and password and navigate to the payments section. 

 

What are the late fees?

 

There is a 10% late fee of all remaining rent not paid by the 5th

 

PAYMENT BOUNCE

If your check bounces due to insufficient funds or stop payment, you will

be charged a $25.00 plus tax NSF fee, along with the late fee, and notice

service fee if payment is not made immediately.
 

PETS

You must have written approval to have a pet or it be authorized when you signed you lease. Residents are NOT allowed to bring an unauthorized pet on the property, even if it’s only a “few days”. All pets are to be approved by the property owner. Some properties have an issuance policy that does not allow pets of any kind. If a pet harms someone you could be personally held liable for the medical bills. Make sure your renters liability insurance covers you from this!   

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How do lease renewals work?

We will contact you 6 to 8 weeks prior to your lease expiration date to see what

your intentions are. Once we know that you want to renew we run a comparable

rental analysis for your neighborhood and reach out to the owner/company. 

 

How does a Lease Break work?

If you have unforeseen circumstances and need to break your lease there is a one time lease break fee due prior to your departure. The current lease break fee is 2x your rent. Check with the office for current requirements. 

 

MAINTENANCE 

 

How do I fill out a maintenance request?

All maintenance requests are to be submitted online, via email, or in writing. You

can visit our website at www.OKCREAL.com — click Tenant Portal, Login and go to maintenance request. Once you submit the form, we will dispatch

Maintenance to contact you within 24 business hours. If you have not been contacted

in 24 hours please notify us. Prefer to call? Just call 405-256-2156

 

Maintenance in your home:

 

> What if I have a maintenance emergency?

 

In case of fire or other highly

dangerous situations please call 911 immediately.

 

A “maintenance emergency” in the home is defined as:

 a flood, no power, flooding water, or other dire item that can put the

property or yourself in immediate danger that is not a police or fire emergency.

 

Maintenance emergency please call (405) 256-1432

 

> Air Conditioning/ Heating Issues: If your AC is not working, you must first check the basic items

 

1. Dirty air filters are the leading cause of air conditioning failure. Please change the filter every 30 days to avoid problems. 

2. Breaker, look for a breaker that is either off or slightly different then the rest. Turn it to the off position and then fully back on and see if that worked. 

3. Check the batteries in the thermostat (if yours has a digital display), faulty or low batteries can cause the system to turn off, usually the thermostat screen will be blank when the batteries are the issue. 

4.  If your AC is not cooling but the fan is still running, shut the unit off, leave it off for about an hour- then turn it back on to see if it cools. During the summer AC units can overheat causing them to freeze up and sometimes need to be defrosted. Overheating is caused by setting the temperatures too low on an older inefficient system. If neither of the above items fixed the problem Please be sure to place a maintenance request at okcreal.com

5. If your heater is out and you have a gas unit make sure your utilities are paid and activated. If gas service is turned off on a gas unit it will not work. 

6. If gas has been turned on recently and the heater did not come on you will need to have the pilot light activated, ONG the gas provider will light this for you at no charge. 

7. If the heater is still not working after trying all the steps above please make a maintenance request at okcreal.com

 

 

 

We recommend that you run your system (heating and cooling) as normal

during cooler/warmer months prior to excessive heat or cold weather. This

way if there is an issue we can address it before it becomes an emergency.

 

What common maintenance are you responsible for as a resident?

 

> AC Filters: Tenants are to change AC filters every 30 days. You can use any

filter you choose but we recommend the cheap ones for better airflow and less strain on the system. If AC filters are not changed frequently enough, they can clog the AC and or Heating unit, and cause high power bills. You as the tenant will be responsible for any repairs if your dirty filters or no filter cause the damage. When in doubt, change it out!

 

> lightbulbs: lights are your responsibility to replace, if the bulb is out please replace, if a new bulb was installed and its still not working place a maintenance request if needed. 

 

Any Other Filters: Tenants are responsible to replace any fridge/reverse

osmosis/soft water system, or any other filters required in the house as

required. If your equipment does not state how often or what type of filter

you need, you can always look online. Water softeners are also required to

be maintained with salt.

 

Garbage Disposal: If your disposal is not working or seems jammed you

need to ensure that it is free and clear of all debris. You can do this by first unplugging the power cord to the disposal under the sink and then reaching into the sink and removing the toy, spoon, glass, plastic or other item that may be stuck. After removing the debris try pushing the small reset button at the bottom of the disposal under the sink. There is also a slot at the bottom to enter an allen wrench to help turn the disposal and free it from the jam.  If none of these get the disposal working please place a maintenance request at okcreal.com

 

Garage Door: If your door stops intermittently going up or down, you need

to ensure the eyes (little cameras/sensors at the front bottom of the door)

are aligned and both green. If the button on the wall isn’t working, check

the breaker. If the remotes are not working you will need to change the

batteries as well as reprogram the remotes. If its still not working please place a maintenance request at okcreal.com

 

Smoke Detectors: If you smoke detector starts beeping at you its most likely that it needs a new battery. Residents are responsible for monitoring this. If your smoke detector is beeping its time for you to install a new battery in the detector. If after you replace the batteries it still keeps beeping or does not respond correctly to pushing the test button please call us for a replacement right away. 

 

What about HOA Violations?

If you live in a HOA governed neighborhood and receive an emailed or physically mailed HOA Violation you are to adhere to the terms and requirements on the violation within the allotted amount of time. If there are any fines they are due

payable to the management company immediately. We do NOT assess

HOA fines, if you want to dispute or appeal a fine you will need to contact

the HOA on the notice given.

 

Common HOA violations are leaving trash bins out, landscaping not

being cleaned up (weeds), cars parked on the street or driveway,

overgrown trees, items left outside your door/house that are not

allowed, etc.

 

Landscaping: Landscaping is the responsibility of the tenant unless otherwise stated in the lease. You need to ensure all trees, bushes, and shrubs are trimmed adequately and in a

timely manner. All weeds are to be pulled in a timely manner, as well as

keeping your yard neat and clean. If a tree has fallen or large branches this needs to be reported as a maintenance request. 

 

PLEASE NOTE :If your property is on landscaping service per your lease, you are still responsible to report any issues you have to the management

company as well as ensure its being maintained properly. This helps us know there are issues with any vendors we use (if your lawn looks terrible we want to know!).  The settings for the timers are not to be adjusted or turned off at any time if under service. Landscapers service your property bi-weekly during summer months. If

your yard is inaccessible at any time for service you will be charged

and your yard will not be cleaned until the next scheduled service.

Pets are to be contained on service days.

 

What about Leaks?

 If you have a toilet running, leaking, or overflowing shut off the

toilet valve immediately to prevent further damage this value is typically located on the wall behind the toilet or if its a sink leak it will be under the sink. If you need to shut off the water to the entire house that's typically under an access hatch or circle metal plate in the front lawn of the house near the street.. If you have a small leak, file a maintenance request as soon as possible. If its a large leak this is an emergency, If you need assistance, call us. 

 

 If you cannot get the leak to stop from a valve being shut off, or

have a flood you need to shut off the main water valve to the entire home

Immediately. A maintenance emergency should be reported by calling 

(405) 256-1432 

 

What about a Plumbing backup?

If you have any kind of backup in the house? IMPORTANT do not put drano in a kitchen sink that has a garbage disposal motor, the motor could be damaged. Drains clogged by roots, or faulty pipes are not your responsibility and will be cleared or repaired at no charge to you.*

 

 *If the clog is a direct result of items you or your family put into the drain you will be charged the drain cleaning fee that our vendor charges us.

 

What about Pool service?
If your property includes pool service the pool person will

come weekly. Tenants are not to change or turn off ANY settings for the

pool (including the pump). Tenants need to ensure the water level is

adequate for the pool at all times and report to the management company

if not. Tenants are to ensure pool is being serviced as well as report if there

are any issues. If your pool is inaccessible at any time for service you will

be charged and your pool will not be serviced until the next scheduled

service. Pets are to be contained on service days.

 

What about Power Issues?

If you have power out to an appliance, Air conditioner, or

any other part of the home, you are required to check for a tripped

breaker or GFCI. The GFCI outlet might be tripped in another room but still cause power issues in another side of the home, the reset button on the outlet should be pushed. If it immediately trips again please file a maintenance request.

 

What about Smoke detectors & Light bulbs?

 Tenants are responsible to replace all bulbs inside

when burnt out and change the smoke detector batteries as needed. If you change the batteries on the smoke detector and they keep beeping even after fresh batteries or fails to test properly please file a maintenance request so we can repair the smoke detectors. 

 

What about bugs?

We professionally treat properties prior to you moving in. After your move in you are responsible for Pest Control — keep in mind if you have service with a bug exterminator you are much less likely to see pests. Contact us for a list of vendors if you’re interested in getting a quote on monthly service. There are exceptions made if you live in one of our apartments. Call the office for the updated bug info. 

 

What if im Locked out of unit?

We can mail additional keys for $25.00 if you just need an extra copy. If You are locked out of your unit completely we charge a $105.00 fee to regain access Monday-Friday 9:00am-5:30pm. If you are locked out outside these hours you may use a locksmith to gain access but you will be responsible for the locksmith charges and repairs to the door if needed. 

 

What about Painting the walls?

You are required to leave the walls in the house in the same

condition or better than when you moved in. If you hang any items all

holes need patched and repaired (to be put back to move in condition). If

you want to paint anything in the house you are required to submit a

written request and get written approval prior.

 

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